Privacy Policy
PERSONAL DATA AND COOKIES
Statement of confidentiality
The protection of your personal data is important to us. We appreciate your confidence and we follow the commitments to protect the privacy of your personal information. This document, which is subject to periodic updates, describes how we use and process your personal information. Here you will also find information on how to contact us if you have questions about the protection of your personal information.
Through this web site we from ERMA 2014 Ltd. and in particular Spa Hotel Erma - Tran, provide an online platform through which we advertise our services and through which the visitors of the site can make reservations or receive information about the hotel and the offered services.
Privacy
What personal information is used by www.tranhotels.com
When making a reservation, you will be asked for your name, phone number, email address, guest names travelling with you, and what preferences do you have for your stay.
We can also get information about you when you use some of the services on social networks.
Why www.tranhotels.com collects, uses and shares your personal information?
Reservations: First of all, we use your personal information so we can make your reservation and get all the data that is needed for that. When you provide us with information, you enable the Customer Relations Department to assist you when you need it - including finding the right service for you and anything else related to your booking.
Guest feedback: We may use your contact information to invite you to write a review after your stay. This helps other travellers get information about the hotel and choose the service best suited to their needs.
Marketing activities: We may also use your personal data for marketing activities permitted by law. For example: When making a reservation, we may use your contact details to send you news or information about similar tourism related products or services. In addition, our users can receive an email newsletter. At any time, you can opt out of this type of message or unsubscribe from it.
When we believe that a particular offer may be of interest to you, we may also decide to call you by phone.
Other communication: In other cases, we may contact you by email, by post, by telephone or by sms, depending on which contact details you decide to share with us. This can happen for several reasons:
There may be a need to respond to or process your request.
If you have not completed the booking process, we may send you an email with a reminder to do so. When you use our services, it is possible to send you a poll or invitation to leave a review of your experience at www.tranhotels.com
We may send you additional information about your reservation, such as how to contact us if you need assistance while on the road or a summary of your previous reservations at www.tranhotels.com
Fraud Investigation and Prevention: We may use your personal data to investigate and prevent fraud and other unlawful or undesirable actions.
Improving our services: Last but not least, we use personal data for statistical analysis to improve our services, user experience and the functionality and quality of the tourist information and services we offer.
How does www.tranhotels.com use social networks?
We use social networks in order to promote the services we offer through our site. For example, www.tranhotels.com has integrated plugins for social networks. When you tap one of the buttons and sign in to your social network account, social network provider shares information that can be displayed in your account and shared with others.
In addition to these buttons, www.tranhotels.com uses social networks by maintaining their own accounts on several of them and offering social networking applications. These services allow you to share information with www.tranhotels.com
How does www.tranhotels.com share your data with third parties?
In some circumstances, we may share your data with third parties.
Competent authorities: We may share your personal data with governmental or investigative bodies if this is the requirement of the law (or any other statutory provision). These legal requirements include court judgments, subpoenas and orders stemming from lawsuits and criminal investigations. We may disclose your personal information if this is the case and is inevitably necessary for the purpose of the prevention, detection or prosecution of criminal offenses.
What security procedures does www.tranhotels.com use to protect your personal data? In accordance with the Bulgarian data protection law, we comply with all reasonable procedures to prevent unauthorized access and misuse of personal data you provide us with. We also use security procedures and technical and physical limitations on the access and use of personal information on our servers. Only authorized personnel have access to personal information in the course of their work. We at www.tranhotels.com are not responsible for the security of the data on your credit / debit card for payment. Responsibility for this is the sole responsibility of BDSK EAD and Investbank AD through the payment options provided.
Children - Services at www.tranhotels.com are not targeting children under the age of 18. The use of our services is only allowed with the express consent of a parent or guardian. When we receive information from a child under 18, we reserve the right to delete it. We are not responsible for any information provided by a child under the age of 18 and we may not restrict the use of our website by persons under 18 years of age.
